Account Deletion Policy – GtoReise

At GtoReise, we respect the privacy and rights of our users. If you decide to stop using our services, you can request account deletion. This policy outlines the process, conditions, and implications of deleting your GtoReise account.

1. Purpose of Account Deletion

The account deletion feature is designed to give you complete control over your personal data. Once deleted, your account will no longer be accessible, and your information will be permanently removed, subject to legal and regulatory requirements.

2. Information That Will Be Deleted

• Your profile details, including name, mobile number, and email address.
• Your saved journey details, preferences, and search history.
• Linked payment information (except transaction logs required by law).
• Stored documents or personal identification details uploaded during registration (if any).

3. Information That May Be Retained

For compliance, security, and legal purposes, certain data may still be retained even after your account is deleted:

• Completed or pending transaction records as mandated by financial regulations.
• Booking history needed for taxation, audits, or dispute resolution.
• Any information required by applicable laws or government authorities.

4. Conditions Before Requesting Deletion

• All pending bookings must be completed or canceled.
• Any outstanding payments, refunds, or disputes must be resolved.
• Once deleted, your account cannot be restored. You must register again to use our services.

5. Processing Time

After submitting a deletion request, our support team will review and process it within 7 working days. You will receive a confirmation email once your account has been permanently deleted.

6. User Responsibilities

• Ensure that you provide the correct mobile number and email address while submitting the request.
• Download or save any booking receipts or invoices you may need in the future.
• Understand that once deleted, recovery of your data is not possible.

7. How to Submit a Request

To request deletion of your account, please fill in the form below with your registered mobile number, email address, and reason for deletion. Our team will validate your details and take appropriate action.

8. Contact Support

If you face any issues while submitting the deletion request or have further questions, you can reach out to our support team at:

Email: support@gtoreise.com

Phone:+91 91062 93493

By submitting a deletion request, you acknowledge that you have read and understood this policy and agree to the permanent deletion of your GtoReise account and associated data (subject to retention requirements).