Effective Date: September 1, 2025
At GTO Reise (Global Taxi Outlet), we aim to provide reliable and transparent taxi booking services. This Refund & Cancellation Policy outlines the conditions under which cancellations and refunds are handled for bookings made via our website (www.gtoreise.com) and mobile application.
Before Driver Allocation:
If you cancel a booking before a driver is assigned, no cancellation fee will be charged.
After Driver Allocation (within 5 minutes):
A small cancellation fee may apply to cover driver’s time and effort.
After 5 minutes or Once Driver Arrives:
Full base fare or a higher cancellation charge may apply, depending on the distance/time already traveled by the driver.
If a driver cancels before reaching your pickup point, you will not be charged any cancellation fee.
In such cases, we will make reasonable efforts to allocate another driver quickly.
If you are not present at the pickup location and unresponsive to calls/messages from the driver for more than 5 minutes, the booking will be considered a No-Show, and a cancellation fee may be charged.
Eligible Refunds:
If you are wrongly charged due to system error or double payment.
If your booking was cancelled by us (system failure, no driver availability).
Refund Method:
Refunds will be processed back to the original payment method (UPI, card, wallet, etc.).
Refund Timeline:
Refunds are usually processed within 7–10 business days, depending on your bank/payment provider.
Service fees, booking fees, tolls, and parking charges (if already incurred) are non-refundable.
Promo codes, discounts, or vouchers cannot be re-issued or refunded.
Any request to modify a booking (e.g., change pickup location/time) will be treated as a new booking, and the cancellation rules may apply to the original booking.
If you feel you were wrongly charged, you can raise a support request within 48 hours of ride completion.
We will investigate and process eligible refunds promptly.
For cancellations, refunds, or disputes, please reach us at:
? Email: info.gtoreise@gmail.com
? Website: www.gtoreise.com